News Flash-World Keeps Spinning-Story at 10 Wednesday, Sep 25 2013 

Complaints and Humor and Musing and Whatever , , , , kwlaff 6:30 pm

Having now spent over a week answering emails for 1) people who really need help with the new system 2) people who hate change no matter what it is and 3) people who complain because they can, I have decided that the world will continue and nothing will change.  The people that needed help received it.  The people that hate change had change thrust upon them and will adjust or move on.  Keep in mind the last time there was a technology change they hated that system too, and now it is the one they want to flip back to using :).  And the complainers, well, they were killed with kindness and will find another topic to complain about, focus their unhappiness on, and in general continue their unhappy little lives.  Live is too short to worry about them.

During my lifetime, I’ve dealt with different types of issues and problems, one of which was mother in law’s demenita, which I detailed in my postings in this blog and when my brother in law wasted away from lung cancer in front of our eyes.  Currently both my parents have aging issues and there are plenty of real life, personal stresses on me.   That, my friends, is when times are tough and you dig deep, not when online banking rejects your password at 3am.  Seriously, is that the worst thing that has ever happened to you?  Because your reaction seems a bit over the top…..just sayin’.  (In case you don’t get that last part, it was sarcastic.)

So kick back, eat some ice cream, smile.  I’m going too, as soon as I answer all these bleeping emails.

 

People Hate Change! Get A Grip on Yourselves Saturday, Sep 21 2013 

Complaints and Musing and Whatever , , , , , , , , , kwlaff 9:57 pm

I am continually surprised at how perfectly fine people think it is ok to rant via email.

When you email a business to complain about something, like a change in product, or something you are not happy about in general, do you not realize that someone at the other end (not management) has to read what you’ve written?  It is someone’s job to respond in a pleasant, professional manner to your completely unprofessional behavior?  Do you think cussing and calling them stupid makes their day?  If you were standing in line at the counter would you act like that or  is it because you are sitting in your living room with your laptop, tablet or phone?  Have some manners people.   I’m not saying you cannot complain, but be constructive.  “IT SUCKS”  doesn’t help anyone solve an issue, if you are indeed even having an issue with who you are complaining about.

The company I work for recently launched a change in its technology platform that impacted its customers.  We had been putting information out there for weeks talking about the upcoming change, letting people know the exact date, because we know that change can be unsettling.  Each customer would need to complete extra security to navigate the site.  And you know what?  Most customers had no problem handling it.  If they hit a slight snag, they called, emailed or actually read the material we had provided and it was solved in a flash.  But some of the low hanging fruit couldn’t handle any part of it and it was obvious they didn’t try.  Those wonderful group of people emailed messages like ‘what idiot made these changes?’ ….’the new site sucks’…”I can’t believe you would block me from access”……”Why didn’t you tell me this was going to happen?” and I am not even listing all the cuss words people did not even pretend to hide with %&$# and so on.  Instead of spending time helping those that needed help, we had to allocate resources to answering emails and calls from people that were just mean, asinine and deliberately abusive.  While we killed them with kindness, what I wanted to say was:   Can you read?  The world doesn’t revolve around you.  You kiss your mother with that mouth?  Is that how your talk to your children?

As technology has advanced I think society has lost touch with how to be polite and respectful.  I am willing to bet that most of the people that emailed in and acted like jerks, would not it if they were they ones being treated they way.  But then again, that type of person does care about others anyway.  When a 73 year old emails in WTF?  you know the world has changed and not for the better.

 

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